HELP CENTER

MY ACCOUNT

You don't need to register an account to place an order, but if you do, you will be able to keep track of your past orders and store your details for future faster checkouts. You can register an account at the checkout or at the Registration Page.

How Do I Change My Details?

Simply login to Your Account and edit your details in settings.

Are My Details Safe?

We are fully compliant with the data protection act, so you can shop with the assurance your personal details are safe and secure. For full details, visit our Privacy Policy.

I Have Forgotten My Password

Don’t worry, just select 'Forgotten Your Password?' on the login page and follow the instructions about how to reset it.

How Do I Register For Special Offers?

To be one of the first to hear about our offers, hints, tips, go to our Registration Page. If you already have an account, you can log in to Your Account and change your email preferences there.

How Do I Unsubscribe?

If you no longer want to receive tips and promotions, log in to Your Account to unsubscribe or change your email preferences.

ORDERING

How Do I Place An Order Online?

Simply visit the Shop and browse the range. Click 'Add To Basket' on any items you wish to purchase, then visit the Basket where you can amend any quantities or remove items. Then simply follow the instructions to check out and complete your purchase.

What Delivery Options Do You Offer?

All our delivery options can be found on our Delivery Page

How Do I Pay For My Order?

We offer a variety of payment options including Visa, Visa Debit and Mastercard. To ensure all customers are safe to shop, and because we take security and fraud very seriously, expect to be asked additional authorisation questions by us and your payment provider.

How Do I Cancel or Change An Order?

So we can get your order to you as quickly as possible, it will be sent for processing immediately after being placed. Unfortunately this means we are unable to make any changes to it, however we may be able to be cancel it and a new order can be placed. To cancel an order, Contact Us with your order number. We can only cancel orders that are still being processed and have not been dispatched. If it has already left, it is your responsibility to contact us to organise a return.

Where Is My Order ?

When an order has been dispatched, we will send you an email to say it is on its way with tracking details. We aim to deliver all orders within 5 to 8 business days, depending on location. If you do not receive your order within 10 business days, please contact us, then please Contact Us with your order number.

RETURNS & REPLACEMENTS

Return An Item Bought from our Website

We aim to deliver you the highest quality items and service, but very occasionally things go wrong. If you need to return an item, Contact Us, and we will advise next steps. If your order arrives faulty or damaged, please include details of the problem, ideally with a photograph for a swifter resolution. If you receive incorrect or missing products, please include details of the products received or are missing. Any replacements will be sent out accordingly, and any refund should be returned to your account within 5 working days (depending on your bank).

Please keep in mind that we reserve the right to refuse refunds for products that are not in a saleable condition or that are returned after the seven day return period. Once we have received and inspected the product and verified that it is in a saleable condition, we will issue a full refund for the original purchase price. Please note, the customer is responsible for the cost of returning the product. Full details available Here

Returning Items Bought Elsewhere

If you wish to return or obtain a refund for a MasterChef product you have bought from a retailer, and not through us.masterchef.com, you must contact that retailer direct as the payment and sales agreement is with them. We are unable to accept returns or refund request for other retailers.

We currently only sell in the US, UK, and EU - and any MasterChef branded product bought outside these areas is not one of ours. This is especially notable in Australia, South Africa, India and from Canadian Tire or Flipkart.

Returning to Amazon

If you need to to return or obtain a refund for a MasterChef product you have bought from Amazon, and not through us.masterchef.com, you must contact Amazon direct as the payment and sales agreement is with them.

How to contact Amazon:

• Go to AMAZON customer services

• Choose: A DELIVERY, ORDER OR RETURN

• Choose the product you wish to return

• Choose: RETURN OR REPLACEMENT

• Choose: SOMETHING ELSE

• Choose: I NEED MORE HELP

• Choose either to receive a call or chat with them.

• If you choose chat, then choose your product you wish to return

• Then choose: CHAT WITH AN ASSOCIATE NOW.

• You can then speak to them directly to explain you wish to return a faulty product.

WARRANTY

What does the warranty cover?

Our warranty covers the replacement of your product if it experiences defects in materials or workmanship under normal household use during the warranty period.

How long is the warranty period?

The standard warranty period for MasterChef products is 1 year from the date of purchase. Please contact our customer service team regarding your product for specific warranty duration.

What is not covered under the warranty?

The warranty does not cover:

Accidental damage, misuse, or neglect
Normal wear and tear (e.g., scratches, discoloration)
Consumable parts (e.g. blades, seals, batteries (if applicable)
Damage caused by improper use or unauthorized modifications
Products purchased from unauthorized sellers

How do I claim a warranty replacement?

To request a replacement, please provide:

Proof of purchase (receipt or order confirmation)
A brief description of the issue
Photos or videos (if applicable)

You can submit your warranty claim via our contact form or contact our customer support at support@masterchef.com

Can I get a replacement if my product was a gift?

Yes, as long as you provide a valid proof of purchase from an authorized retailer.

How long does it take to receive my replacement?

Once your claim is approved, we will dispatch your replacement within 5-7 business days. Shipping times may vary based on location.

Is my warranty transferable?

No, the warranty is only valid for the original purchaser and is non-transferable.

ADDITIONAL INFORMATION

Non-Stick Disclosure

MasterChef non-stick coated products are subject to very regular analyses carried out by independent laboratories under the strictest methodologies.

These products can contain PTFE for non-stick properties; PTFE is listed in the CECBP - Priority Chemicals (Biomonitoring California Priority Chemicals list).

For more information about chemicals in this product, visit https://dtsc.ca.gov/scp/authoritative-lists/

HELP CENTER

MY ACCOUNT

ORDERING

RETURNS & REPLACEMENTS

WARRANTY

ADDITIONAL INFORMATION

PRODUCTS

PRODUCTS

EXPLORE

EXPLORE

INFORMATION

INFORMATION

NEWSLETTER

NEWSLETTER

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