MY ACCOUNT
You don't need to register an account to place an order, but if you do, you will be able to keep track of your past orders and store your details for future faster checkouts. You can register an account at the checkout or at the Registration Page.
Simply login to Your Account and edit your details in settings.
We are fully compliant with the data protection act, so you can shop with the assurance your personal details are safe and secure. For full details, visit our Privacy Policy.
Don’t worry, just select 'Forgotten Your Password?' on the login page and follow the instructions about how to reset it.
To be one of the first to hear about our offers, hints, tips, go to our Registration Page. If you already have an account, you can log in to Your Account and change your email preferences there.
If you no longer want to receive tips and promotions, log in to Your Account to unsubscribe or change your email preferences.
ORDERING
Simply visit the Shop and browse the range. Click 'Add To Basket' on any items you wish to purchase, then visit the Basket where you can amend any quantities or remove items. Then simply follow the instructions to check out and complete your purchase.
All our delivery options can be found on our Delivery Page
We offer a variety of payment options including Visa, Visa Debit and Mastercard. To ensure all customers are safe to shop, and because we take security and fraud very seriously, expect to be asked additional authorisation questions by us and your payment provider.
So we can get your order to you as quickly as possible, it will be sent for processing immediately after being placed. Unfortunately this means we are unable to make any changes to it, however we may be able to be cancel it and a new order can be placed. To cancel an order, Contact Us with your order number. We can only cancel orders that are still being processed and have not been dispatched. If it has already left, it is your responsibility to contact us to organise a return.
When an order has been dispatched, we will send you an email to say it is on its way with tracking details. We aim to deliver all orders within 5 to 8 business days, depending on location. If you do not receive your order within 10 business days, please contact us, then please Contact Us with your order number.
RETURNS
We aim to deliver you the highest quality items and service, but very occasionally things go wrong. If you need to return an item, Contact Us, and we will advise next steps. If your order arrives faulty or damaged, please include details of the problem, ideally with a photograph for a swifter resolution. If you receive incorrect or missing products, please include details of the products received or are missing. Any replacements will be sent out accordingly, and any refund should be returned to your account within 5 working days (depending on your bank).
Please keep in mind that we reserve the right to refuse refunds for products that are not in a saleable condition or that are returned after the seven day return period. Once we have received and inspected the product and verified that it is in a saleable condition, we will issue a full refund for the original purchase price. Please note, the customer is responsible for the cost of returning the product. Full details available Here
If you wish to return or obtain a refund for a MasterChef product you have bought from a retailer, and not through us.masterchef.com, you must contact that retailer direct as the payment and sales agreement is with them. We are unable to accept returns or refund request for other retailers.
We currently only sell in the US, UK, and EU - and any MasterChef branded product bought outside these areas is not one of ours. This is especially notable in Australia, South Africa, India and from Canadian Tire.
If you need to to return or obtain a refund for a MasterChef product you have bought from Amazon, and not through us.masterchef.com, you must contact Amazon direct as the payment and sales agreement is with them.
How to contact Amazon:
• Go to AMAZON customer services
• Choose: A DELIVERY, ORDER OR RETURN
• Choose the product you wish to return
• Choose: RETURN OR REPLACEMENT
• Choose: SOMETHING ELSE
• Choose: I NEED MORE HELP
• Choose either to receive a call or chat with them.
• If you choose chat, then choose your product you wish to return
• Then choose: CHAT WITH AN ASSOCIATE NOW.
• You can then speak to them directly to explain you wish to return a faulty product.
WEBSITE
Please refer to our Terms page.
Please refer to our Privacy Policy page.
If you are experiencing any problems with our website, please Contact Us with details of your problem, the page it was experienced on, and which browser you are using, so we can try to fix this for you.